Terms of Service
GNZServers.co.nz agrees to furnish services to the Subscriber, subject to the following (“Terms of Service”).
GNZServers.co.nz, the company here after referred to as, (“GNZServers“), (“Us”), (“We”) and The Client, (“Customer”), (“Client”), ("Subscriber") and (“You”). Use of GNZServers Service constitutes acceptance and agreement to AUP (“Acceptable Use Policy”) and ToS (“Terms of Service”). All provisions of this contract are subject to change from time to time at the discretion of GNZServers. Subscriber(s) understands that change to the ToS by GNZServers shall not be grounds for early contract termination or non-payment.
Refunds and Disputes
Game server hosting and voice hosting services are eligible for refunds within three twenty-four hour days of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made through the gateway (Paypal) in which initial payments were made. All of our other services, including product addons and domains are not eligible for a refund. Refunds cannot be requested without probable cause; in addition to this non-monthly terms are non-refundable. Our 72 hour money back guarantee applies to a new client’s first order only. Refunds issued for billing errors are made on a per case basis.
To terminate your services you must cancel via our WHMCS billing area at http://gnzservers.co.nz/billing using the cancellation request form. A cancellation request must be submitted when a client wishes to no longer proceed with their service. Accounts with a credit card on file will automatically attempt to renew until cancelled.
Clients are disallowed from exploiting services to modify settings of features beyond which they are permitted in their rental agreement. For instance, a client may not modify their slot count to an amount which differs from what they are renting from us.
Liability Limitation and Exclusion
GNZServers, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. GNZServers shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client’s services in the event of a charge dispute, despite the outcome of the dispute.
Any support requests required for products from GNZServers shall be submitted through the billing system via tickets and/or through Tawk.to system. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.
GNZServers cannot guarantee that all promotion codes will work all of the time.
GNZServers retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. GNZServers regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server/service from GNZServers you permit us to modify your server, this includes, but is not limited to, changing settings, uploading/mods, and other tasks related to running any server. Any verbal or written action to compromise our server systems or any other equipment owned by GNZServers will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to GNZServers your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. GNZServers retains the sole right to stop, start, and modify your server at any given time.
While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessive file such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of GNZServers. Unfair usage If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without refund.
We reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed. Services which are suspended for non-payment will be terminated 7 days after the renewal invoice is due.
Should you reside in Canada, HST/GST/PST/QST will be charged on your service at your home province’s rate. Should you reside in any other country, your service is Zero-Rated and hence no HST/GST/PST/QST, or any sales taxes will be charged.